At T-Mobile, we care for our customers. In the same line of thought we decide to come up with a team that deals with the needs of our esteemed clients and help them can get through to us. Our staffs have gone through thorough training that involves dealing with consumers the best way ever for the benefit of both parties.
If you are a T-Mo customer, easiest way to contact customer service, is to dial 611 from your T-mobile phone. I recommend asking to speak with a “manager” or a “supervisor” immediately if you have important / complex issues, or need to change your plan. Regular service reps do not have too much authority to do things, so you will be wasting your time. If you have a simple matter, talking to a rep is just fine.
I personally have been a T-mobile customer for over 6 years, and am pretty happy with their service. However, T-Mobile’s GSM wireless networks may have spotty coverage and/or poor building penetration, unless you are in a so called Band 12 area (700 MHz frequency), and have a device that supports Band 12.
If you have poor reception inside your home or apartment, T-Mobile provide FREE LTE Signal Boosters and/or WiFi Calling Routers, to improve your connection at home.
To get a signal booster or WiFi Calling Router, you need to contact customer service by PHONE (not in store, or you will have to pay $25 shipping).
With T-Mobile Customer Care, you don’t have to worry about harsh agents or poor ineffective communication. Additionally, we have come up with several ways through which an individual can reach us, from address to mobile numbers and social media to community support sites. In case you need any assistance, be sure to find us in any of these ways;
T-Mobile Customer Relations:
P.O BOX 37380
Albuquerque, NM 87176-7380
We have an operational address for clients to pose any of their questions and comments. However, we discourage our customers from sending any of their payments through this postal address. Be sure your questions and comments will reach us through the address and necessary response will be given.
For Bankruptcy Legal Notices we have a different address our consumers may use
T-Mobile Bankruptcy Team
PO Box 53410
Bellevue, WA 98015-3410
Follow the link below to find confirm thses addresses
T-Mobile Quick Access Numbers
Desperate situations call for desperate measures. Get through to us instantly through the numbers listed below, do not hesitate.
For personal: 1-800-T-MOBILE (800-866-2453)
For business: 1-888-537-4242
From your T-Mobile phone: 611
The customer care staffs are at your disposal from 3 a.m-10 p.m PT Monday through Friday and on weekends too. We also have an automated customer support system that is available 24hrs a day, 7 days a week.
We allow consumers pay their bills online or using their phones.
Callers with who intend to get help over technical issues with their T-Mobile service, kindly contact us with a different phone to allow us take you through the process of troubleshooting.
T-Mobile TTY Customer Services
If you have issues with your speaking or hearing, we have TTY consumer services for the speech and hearing impaired. You can get through to T-Mobile via
These services are available from 5 a.m to 10 p.m P.T throughout the week.
T-Mobile Social Media Customer Services
We have a community support site called the T-Force that assists clients online. Follow this link to find help http://support.t-mobile.com/community/community/t-force. From here you can get help through any of these social sites like
T-Mobile USA is a national service provider of the wireless connection, data and messaging services. The company can serve over 293 million American citizens from their homes, work places, or anywhere they are. Our services are geared towards helping America and other parts of the world connect with ease.