If you are a new or existing British Gas customer, you might like to get in touch with their customer service team for a variety of different reasons. If that’s the case, we’ve got you covered. For all inquiries concerning British Gas’s products and service, use the contact details provided below to successfully have them resolved quickly.
British Gas Email Address
For queries about bills and payments, what to do when moving homes, information on home energy top ups, how to take and submit your meter readings and the available tariffs, contact British Gas customer care through an online emailing form here; https://britishgas.co.uk/help-and-advice/contactus-personal-details.html
For general accounts enquiries, send an email to – [email protected]
For solicitor or insurers making claims, contact British Gas customer service through; [email protected]
For home services complaints, use; [email protected]
For gas and electricity complaints, send an email to; [email protected]
British Gas Postal Address
If you are having any complaint about any home services provided to you by the British Gas, it is possible to reach the Customer Service by writing to this address;
Head of Customer Relations,
British Gas Services Customer Relations,
PO Box 4394,
Dunstable, LU6 9LG; OR
Scottish Gas Services Customer Relations,
PO Box 4395
Dunstable, LU6 9LG.
If you have complaint about Gas & Electricity, write to;
PO Box 226,
Rotherham, S98 1PB.
British Gas Help and Advice page
If you are wondering where to get information about bills and payment, queries concerning moving homes, how to create your own online accounts and where to get information on the company electricity tariffs, then visit British Gas Help and Advice page – https://britishgas.co.uk/ManageQueries/HelpAndAdvice/. The Help and Advice page provides answers to all questions you might be having.
To get information concerning home services and covers, then your questions will be answered here; https://britishgas.co.uk/home-services/guides/annual-boiler-service-article.html
British Gas Customer Service Phone Numbers
British Gas Customer Service has invested heavily on phone numbers, meaning that contacting the team is now highly efficient. You have an issue that calls for an immediate attention of the customer care, just call and you will be sorted out before you know it:
For accounts queries, call; 0800 048 0202
18001 0800 072 8626 (text messages)
+44 113 298 0900 (calling from abroad)
For Pay As You Go Energy, call; 0800 048 0303 (enquiries)
0800 072 8633(complaints)
0800 048 0303(moving home)
0800 107 0188(home energy top up)
To enquire about nearest Pay point out let, call 08457600633
To order for home care services, call 0800 00 999
For Gas Emergency, call 0800 111 999
For Gas and Electricity complaints, call 0800 072 8632
For home services complaints, call 0800 048 1000
British Gas Social Media Pages
You can get in touch with British Gas customer service team via the social media.
For YouTube, visit https://youtube.com/c/britishgas
For Facebook, visit https://web.facebook.com/britishgas?_rdr
For Twitter, visit https://twitter.com/britishgas
About British Gas
British Gas is the largest United Kingdom’s energy and home services provider. After demerger from the parent company, Centrica in 1997, British Gas Services Limited and British Gas New Heating Limited assumed the trading name, British Gas. It has a large market base, currently serving around 12 million homes, being part of the Big Six dominating the gas and electricity in the UK.
The British Gas is a public limited company with its headquarters in Windsor, United Kingdom, from where the management is decentralized. A part from operating as gas and electricity provider, British Gas also deals with: Boilers and central heating, plumbing and drains, renewable energy, and home appliance services.