Time Warner Cable is the second-largest cable telecommunications company in the USA and enjoys customers from all over the world. The company must, therefore, offer convenient and appropriate customer services to deliver services. As a customer, you have different TWC customer support options to choose from.
UPDATE: As of May 2106, Time Warner Cable is now part of Charter Communications Inc. All customer service contact information is still the same. However, the transfer of ownership, may (and in many cases did) cause service outage, so if you experience issues with your service, call TWC customer support at 800-892-4357.
TWC Mailing Address
If you want to visit Time Warner Cable main office for inquiries, the mailing address is here. If you are a TWC customer and reside in Manhattan, it would be a good idea to visit the office.
Time Warner Cable
60 Columbus Circle
New York, NY 10023
TWC Email Address
Apart from visiting the main office, TWC has a support email that customer can use to send inquiries and get responses. If you prefer sending requests or inquiries via email, use [email protected] While this might not be the best option as you have to wait for responses, if your matter is not urgent, you can use it to your advantage.
TWC Live Chat
The best, fastest and convenient option to contact TWC customer support is via the live chat. From the TWC contact us page- https://timewarnercable.com/en/support/contact-us.html you will find various support options. Click on live chat and a small window will pop-up to enable you to commence chat to a customer care representative.
TWC Community Forums
TWC Community Forums has both old and latest posts that will answer your questions. You can use this page- https://forums.timewarnercable.com/ to find help by reading some of the available posts. The page will also help you connect with other customers who will be able to help if they have answers to your questions.
TWC Ordering Page
For new customers, visit https://timewarnercable.com/residential/order to see the offers available in your area. To commence, enter your street address, city, and state and zip code details. This page enables you to find TWC offers every day or when available.
TWC Phone Numbers
While live chat is convenient and one of the fastest options to use, using your mobile phone is another convenient option too. Call 1-800-892-4357 and you will find TWC customer care who is always available 24/7 to get your issues solved.
TWC Social Media
TWC has made customer care possible through Twitter, Facebook, YouTube, untangled blogs and Mi Cultura. For Facebook fans, you can find support or posts from https://web.facebook.com/twc. You will thus be able to find more about products and services and other important info from the page
For Twitter, you can follow @TWC or visit https://twitter.com/twc, and you will be able to find both new and old posts that will keep you updated. If you have questions, you can chat to customer agent who will be able to provide help that you need.
For YouTube, visit https://youtube.com/user/TimeWarnerCable
Time Warner Cable (TWC) is an American cable telecommunications company that was founded in 1973 as Warner Cable and later changed to Time Warner Cable in 1990. TWC is the second largest cable site in the USA after Comcast. TWC headquarter offices are located in the Time Warner Center in Midtown Manhattan, New York City.